About us

At NCH&C our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.

We serve a population of 1.5 million people, in and around Norfolk and Suffolk, making us one of the largest providers of community health and care services in the NHS. Our aim is to constantly improve our patients’ lives by providing you with the best care, close to where you live.

Our specialist teams all across Norfolk and Suffolk provide personalised health and care services for everyone, from babies to the elderly.

Our Vision:

“To improve the quality of people’s lives, in their homes and community, by providing the best in integrated health and social care…”

On this page you will find out more about our organisation.

Who we are

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We exist to improve the lives of our patients, whenever and wherever they need us. Find out more about our Trust values and our Board and what they do.

Our finances

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As an NHS provider we always strive to deliver the best services we can, while making the best use of taxpayers’ money. You can find out how we use our budget to provide the high level of care you receive.

Priorities and performance

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We are committed to upholding excellent standards of care for our patients. Find out about the priorities we feel are important to achieve this and look at the performance of the services we provide.

Equality and Diversity

Equality and Diversity

We are committed to eliminating discrimination on grounds of race, gender, age, sexual orientation and religion / belief. Find out how we plan to achieve this.

Annual Reports

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As we are an independent NHS Trust we are required to produce an Annual Report and Accounts. You can view full and previous versions here.

Contact the Trust

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Whether you may wish to contact us to talk about the services we provide, make a complaint or praise a member of staff, NCH&C wants to hear from you.

specialised care for all

Specialised care for all

We help to keep people healthy with our Stop Smoking service and work with patients to regain their independence and quality of life after a brain injury, stroke or fall. We also provide end-of-life care services both at people’s homes and in specialist community units, to allow people to pass away comfortably and with dignity.

We care for the most disadvantaged and vulnerable in our communities who can find it very difficult or daunting to get the right healthcare, for example migrant populations, sex workers and people who are homeless. We also support people of all ages with Learning Difficulties, right across the county - empowering them to live healthy and independent lives. 

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Your best interest at heart

What makes us different is that we want our organisation to have patients at the heart of every decision we make, and to be led by the people who understand our patients’ needs most – our clinicians.

We are pioneering in our approach and lead research projects with our partners, the local universities, to find new and better ways of providing community health and care.

valued staff

Our valued staff

We employ 3,000 full-time equivalent members of staff across Norfolk and Suffolk. 80% of these staff are clinicians; health professionals like doctors, dentists, nurses, and physiotherapists. 

Most of our other staff are the people you will meet or speak to over the phone – from the administrative assistant who arranges your appointment for you and makes you feel comfortable when you arrive at our clinics or community hospitals.  Others work behind the scenes, maintaining our clean, comfortable wards and clinics, providing you with the information you need about our services or making sure our money is well spent on the best care for our community.

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