FOI Results

There are 92 results.

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Making Events Accessible

Accessibility Matters - Norfolk Guidelines on making information accessible was published in March 2001. This practical guide to making sure that information is easy to access and to understand has helped to improve information across Norfolk.

Last updated: 2012-05-28

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Making Information Accessible

As a public duty we should make information on services accessible to everybody. This requires us to ensure that our published material is accessible in terms of language, and meets the requirements of the Disability Discrimination Act.

Last updated: 2012-05-28

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Being open policy

This policy describes the process to ensure that communication with patients and families, other organisations and between staff is open, honest and occurs as soon as possible following an incident, complaint or claim.

Last updated: 2012-05-28

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Service Continuity Planning and Management Policy 2012

The policy describes the process to ensure that individual service continuity plans are in place and how these are amalgamated into an organisational business continuity plan as part of Business Continuity Management (BCM). This is to ensure that essential services are identified, prioritised and maintained in the event of a disruptive incident occurring and to minimise disruption its effect on the delivery of safe patient care.

Last updated: 2012-05-28

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Easy read flowchart

An Easy Read how to make a complaint flowchart

Last updated: 2012-05-28

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Consent to Examination or Treatment Policy

This policy describes the process and minimum standards for gaining consent to treatment and/or examination. It describes the process to follow when establishing capacity to consent, how to manage consent processes for children and how to record consent.

Last updated: 2012-05-28

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Controlled Drugs Management and Accountability Policy

This policy outlines the responsibilities of the accountable officer for controlled drugs and how those will be exercised within NCH&C

Last updated: 2012-05-28

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Enuresis Service

These guidelines cover all aspects of the management of enuresis within Children’s Services Business Units within NCH&C. It is intended that all school nursing staff will abide by this policy in respect of the management of enuresis.

Last updated: 2012-05-28

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Patient Falls Policy

The purpose of this policy is to ensure that Norfolk Community Health & Care (NCH&C) staff are aware of the relevant hazards in the workplace relating to slips, trips and falls and how to prevent and manage the associated risks for patients. This policy includes the management of patients in both inpatient and community settings and recognises the specific needs of this client group.

Last updated: 2012-05-28

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Harassment Bullying Policy 2011

Provides principles and procedures for employees who believe that they have been harassed or bullied to raise their concern.

Last updated: 2012-05-28

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Security Policy

The purpose of this Policy is to put systems in place to reduce the risks associated with the security of staff, patients, and property and ensure these are effectively controlled.

Last updated: 2012-05-28

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Health and Corporate Records Management Policy

This policy describes the system and processes in place to manage healthcare and corporate records and to reduce the risks associated with their use. This includes records in paper and electronic format and describes their management from creation, retention, archiving and appropriate destruction in accordance with national guidance and the requirements of statute.

Last updated: 2012-05-28

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Incident Reporting Investigation and Management Policy

This policy provides a framework for the reporting, investigation and monitoring of all incidents and near misses and risk assessments.

Last updated: 2012-05-28

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Information for Patients Policy

To ensure that all information for patients/service users developed or adapted by Norfolk Community Health and Care NHS Trust (NCH&C) is clinically safe, factually correct and follows guidance on accessibility and involvement.

Last updated: 2012-05-28

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Transfer of Care and Patient Discharge Policy

This policy describes the process that must be followed when a patient is; transferred to the care of NCH&C; moved from one clinical area to another, or transferred to another organisation or service. It outlines the documentation used to support the transfer and discharge process.

Last updated: 2012-05-28

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Non-Medical Prescribing Policy

Describes roles and responsibilities of non-medical prescribers and their managers within Norfolk Community Health and Care NHS Trust (NCH&C)

Last updated: 2012-05-28

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Norfolk Early Warning System Policy

The Norfolk Early Warning System facilitates staff recognition of when a patient is becoming acutely unwell and the provision of early intervention to the patient with the aim of improving outcomes for patients.

Last updated: 2012-05-28

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Nutrition Policy

This policy seeks to provide assurance that Norfolk Community Health and Care NHS Trust (NCH&C) will ensure that the nutritional needs of patients are being met

Last updated: 2012-05-28

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Patient ID Policy

This policy undertakes to support safer patient care through effective patient identification before care delivery. It applies to all healthcare professionals working for NCH&C in the capacity of care delivery. This includes medication administration, correspondence to patients and/or direct care delivery.

Last updated: 2012-05-28

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Transfer of Care and Patient Discharge Policy

This policy describes the process that must be followed when a patient is; transferred to the care of NCH&C; moved from one clinical area to another, or transferred to another organisation or service. It outlines the documentation used to support the transfer and discharge process.

Last updated: 2012-05-28

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Recruitment Policy 2012

This policy along with the procedure, sets out how to ensure that the best people are recruited on merit and that the recruitment process is free from inappropriate and illegal bias and discrimination.

Last updated: 2012-05-28

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Management of National Confidential Enquiries Inquiries Best Practice Recommendations

This policy describes the process to ensure that Norfolk Community Health & Care NHS Trust (NCH&C) responds to requests for information and assesses the relevance of National Confidential Enquiry into Patient Outcome and Death (NCEPOD) guidance and national inquiry reports relevant to the clinical services it provides.

Last updated: 2012-05-28

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Risk Management Training Policy

This policy describes the risk management training available to staff to ensure that effective risk management skills are embedded throughout Norfolk Community Health & Care NHS Trust.

Last updated: 2012-05-28

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Mandatory Training Policy

Mandatory training is recognised within the Trust as an integral part of good management practice and governance. The term ‘mandatory training’ is defined as those training requirements that are required by law or are deemed to mandatory by regulatory bodies or the Trust.

Last updated: 2012-05-28

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Safeguarding Children Arrangements Declaration -2010

NCH&C has reviewed the national expectations with regard to safeguarding children arrangements. This declaration is made to assure the public and service users that NCH&C takes its responsibilities for safeguarding children very seriously and has the arrangements in place to meet them.

Last updated: 2012-05-28

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Serious Untoward Incident (SUI) Policy

The policy establishes a clear procedure to be adhered to following a SI in NCH&C NHS Trust and clarifies all roles in managing and overseeing each SI.

Last updated: 2012-05-28

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Managing Stress at Work Policy 2011

This policy provides the framework and responsibilities for the management of both long and short term sickness absence at work.

Last updated: 2012-05-28

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Thromboprophylaxis _inpatient

To ensure that all patients are assessed for their risk of venous thrombo-embolism (VTE) on admission to hospital (or as appropriate if their mobility alters) and where that risk is found to be high are treated using Thromboprohylaxis.

Last updated: 2012-05-28

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Venous thrombo-embolism Risk Assessment in the Inpatient Setting

To ensure that all patients are assessed for their risk of venous thrombo-embolism (VTE) on admission to a community hospital or prison inpatient unit and, where that risk is found to be high, are treated using Thromboprohylaxis.

Last updated: 2012-05-28

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Violence Aggression Policy

To provide guidance and preventative measures on reporting, managing and reducing the risk of violence and aggression against staff from patients and members of the public.

Last updated: 2012-05-28

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Equality Objectives - March 2012

Equality and diversity are at the heart of the NHS strategy. Investing in a diverse NHS workforce enables us to deliver a better service and improve patient care. This paper sets out the Trust’s objectives for equality and diversity for the next four years.

Last updated: 2012-05-29

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Patient Equality Information Report

As part of the Trust’s legal duty we must prepare and publish annually an equality profile of our patients to better understand the equality issues in service delivery. In particular, the aim is to identify any under-representation of access to key services.

Last updated: 2012-05-29

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Workforce Equality Information Report

The Trust has a legal duty to promote equality of opportunity, good relations and positive attitudes and eliminate harassment and unlawful discrimination. The Trust considers that all staff, prospective employees and patients should be treated with dignity and respect. The Trust’s employment policies are written to achieve this broader objective which is central to the Trust’s values.

Last updated: 2012-05-29

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Workforce Profile

Workforce profile including data relating to recruitment, leavers, mandatory training, appraisal completion, employee relations and staff survey.

Last updated: 2012-05-29

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Blood Fridge Maintenance standards

Norfolk Community Health and Care agree to accept liability for the actions of staff working under the terms of this document. Evidence based documents establish agreed principles for safe practice and are intended to support staff to deliver quality services on behalf of Norfolk Community Health and Care (NCHC) These standards aim to enable staff to manage safely the storage of Blood and Blood components at ward level.

Last updated: 2012-06-11

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Blood Transfusion Protocol

This protocol describes the Trusts standards for the safe management of blood transfusion, within NCH&C for the care of patienrs at Norfolk and Norwich University Hospital (NNUH) and Queen Elizabeth Hospital (QEH).

Last updated: 2012-06-11

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Policy for the prevention and Management of Needlestick and Sharps Injuries

This policy promotes sharps safety with the aim to prevent needlestick and sharps injury, and denotes the action to be taken in the event of such an injury occuring.

Last updated: 2012-06-11

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Management of Clinical Diagnostic Tests or Screening Procedure

The purpose of this policy is to describe the NCH&C process for developing local policies to manage the risks associated with the process of clinical diagnostic tests and screening procedures.

Last updated: 2012-06-11

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Policy for the management of NICE guidance within NCHC

To ensure that there is a clear pathway for the management of NICE guidance which encompasses identification, dissemination, reviewing service provision against NICE guidance, implementation, planning and monitoring effectiveness.

Last updated: 2012-06-11

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Policy Developing Procedural Documents

This policy sets out the process for the development, management and monitoring of NCH&C policies. This includes the format to be used to ensure consistency and the process for version control and archiving.

Last updated: 2012-06-11

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Professional Registration Policy

This policy has been prepared to describe the systems Norfolk Community Health (NCH&C) uses to ensure its staff are appropriately registered with corresponding professional bodies.

Last updated: 2012-06-11

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Risk Management Strategy 2012

The Risk Management Strategy sets out the process by which the Trust identifies, manages, reduces and mitigates risks to achieving the organisational objectives. It sets out the framework required at strategic and local level to ensure this occurs

Last updated: 2012-06-11

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Medical Devices Training and Maintenance of med devices and equipment

To ensure that staff use Medical Devices and Medical Equipment (including reusable medical devices and medical equipment) safely and in line with current legislation.

Last updated: 2012-06-11

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Clinical Record Keeping Policy

To provide clinical staff (registered and unregistered) with guidance on the standards of record keeping required to protect and promote the health and welfare of patients and clients.

Last updated: 2012-06-13

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IV admin policy

To enable the safe and competent administration of intravenous medicines via vascular access devices. This policy applies to all registered practitioners employed by Norfolk Community Health and Care NHS Trust (NCH&C) who are required to administer medicines via the intravenous route and have undertaken additional training and have been assessed competent.

Last updated: 2012-06-21

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Core Standards for Better Health 2009-10 Declaration

The declaration form is divided into the following sections 1. General statement of compliance 2. Domain pages for core standards 3. Sign off

Last updated: 2012-06-21

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Core Standards for Better Health Update Form

Webforms Output: Core Standards Update Form April 2010 Submitted 26 Mar 2010

Last updated: 2012-06-21

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Induction Policy 2012 (HR policy)

Induction is the process by which a newly employed member of staff or new team member (internal move) is coalesced into NCH&C NHS Trust.

Last updated: 2012-05-28

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Manual Handling Policy 2012

To ensure all the necessary processes and resources exist to prevent and avoid harm, or reduce the risk of harm associated with hazardous work related manual handling and associated posture. To ensure Norfolk Community Health and Care NHS Trust is compliant with its duties under the Health & Safety at Work etc Act 1974, and associated regulations.

Last updated: 2012-06-21

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Safeguarding Vulnerable Adults Policy.pdf

This policy sets out to establish a system which in conjunction with Norfolk Multi-Agency Safeguarding Adults Policy and Procedures will enable prevention as well as provide a clear process for recognising, reporting and responding to incidents of vulnerable adult abuse.

Last updated: 2012-05-28

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Emergency Planning Status report - 27 July 2011

The attached report provides an update to the Board on the current status of Emergency Planning and the actions required to ensure NCH&C can meet its obligations both as a Category 1 responder and as part of the mutual aid agreement with local partners.

Last updated: 2012-06-13

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Risk Management Strategy and Policies - 25 May 2011

The Risk Management Strategy sets out the process by which the Trust identifies, manages, reduces and mitigates risks to achieving the organisational objectives.

Last updated: 2012-06-13

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Staff Declarations of Interest Policy - 25 May 2011

The Policy covers declaration of interests, outside activities including undertaking other work or holding official positions in other organisations, purchasing and commissioning, involvement in commercial activities with other healthcare providers, family and close personal contacts, hospitality and gifts, use of information and resources.

Last updated: 2012-06-13

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Property Transfer - 28 September 2011

Norfolk Community Health and Care (NCH&C) NHS Trust is actively pursuing Foundation Trust status. As part of the process, NCH&C will take ownership of the property assets and develop an Estate Strategy to drive the management and development of the property estate.

Last updated: 2012-06-13

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Asset Transfer - Approval of Asset Transfer List - 25 January 2012

In January of 2011 the Department of Health (DH) announced that aspirant community foundation trusts could acquire PCT owned estate required to support the delivery of services for which they have responsibility. NHS EoE issued guidance on the process and a list of properties to be transferred was agreed by NHS Norfolk and Norfolk Community Health & Care (NCH&C) and ratified by NHS EoE.

Last updated: 2012-05-23

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The ERINN Report- ten years on 2011

Eradicating Racism in Norfolk is fundamental in ensuring that the dignity and rights of all service users and providers are protected. Monitoring progress towards this goal is an important priority.

Last updated: 2012-07-17

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Data sharing policy 2012.pdf

This policy describes the process to ensure requests to share data are managed in line with statute and good practice. It applies to the management of requests to share data internally across the Trust and with external organisations.

Last updated: 2012-06-11

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Waste Management Policy

To ensure the safe segregation, collection, transportation and disposal of all types of waste.

Last updated: 2012-05-28

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Data Sharing Policy

This policy describes the process to ensure requests to share data are managed in line with statute and good practice. It applies to the management of requests to share data internally across the Trust and with external organisations. This is to ensure that sharing is appropriate, in line with Caldicott principles and lawful as required under the Data Protection Act.

Last updated: 2012-11-09

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Pressure Ulcers policy 2012

This policy describes a standard approach to the prevention and management of pressure ulcers including assessment tools, paperwork and patient leaflet for all clinical staff in NCH&C.

Last updated: 2012-11-09

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Core Record Keeping Standards

To provide clinical staff (registered and unregistered) with guidance on the standards of record keeping required to protect and promote the health and welfare of patients and clients.

Last updated: 2012-11-09

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Confidentiality policy.pdf

This policy document describes the processes by which the Trust complies with the Data Protection Act 1998 and should be read in conjunction with the Confidentiality: NHS Code of Practice (DoH 2003)

Last updated: 2012-05-28

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Policy for the Management of External Agency Visits.pdf

This policy sets out the process to be followed in the event of external agency visits, inspections or as part of an accreditation assessment relevant to Norfolk Community Health and Care NHS Trust (NCH&C).

Last updated: 2012-06-11

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Learning from Incidents Complaints and Claims

This policy identifies how the analysis of incidents, complaints, and claims is aggregated to learn lessons and improve practice and procedures. It describes the additional sources of information used including Pals and recommendations from Root Cause Analysis.

Last updated: 2012-07-06

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Medicines Management Policy

This policy outlines the requirements for ensuring safe and secure medicines management, including prescribing, ordering, storing, administering, supplying and disposing of medicines for all NCH&C services.

Last updated: 2012-06-11

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Joint Protocol for the handling of Health and Adult Social Care Complaints

This document sets out a formal protocol to be used when a complaint, concern or comment which covers issues that cross organisational boundaries, or related to more than one organisation, is received by any of the signatory organsations.

Last updated: 2012-06-21

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Subject Access Request Policy

This policy describes the process to be followed on receipt of a Subject Access request under the Data Protection Act 1998. This enables individuals to access the personal information held about them. It also describes the process to manage in line with statute, access requests from third parties e.g. Courts, police

Last updated: 2012-06-13

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Patient experience

The quality of our services and the experience of our patients is what counts the most. What our patients tell us about our services helps us to get even better.

Last updated: 2018-04-25

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Accessing information we hold

Freedom of information publication scheme for Norfolk Community Health and Care NHS Trust, Norwich

Last updated: 2018-11-14

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Complaints and Compliments

Information and guidance on how you can make a complaint or compliment on NCH&C's services.

Last updated: 2017-10-18

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Equality and Diversity

We are committed to ensuring equality and diversity is central to the way we deliver healthcare services and how we support our staff.

Last updated: 2018-06-27

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Confidentiality of patient information

Patients provide us with personal and sensitive information in order to help us to care for them, and all staff have a professional duty of confidentiality.

Last updated: 2018-08-02

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Risk Management and Patient Safety

Risk Management is a process by which we identify factors which may prevent us from providing excellent, safe, efficient and effective care.

Last updated: 2012-09-24

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Apprenticeships

As part of the Norwich and Central Norfolk NHS Apprenticeship Programme, NCH&C are offering valuable Apprenticeship qualifications.

Last updated: 2015-12-15

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Qualifications

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-06

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Palliative Care Education (PACE)

Palliative Care Education (PACE)

Last updated: 2013-10-02

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Priscilla Bacon Centre for Specialist Palliative Care

The Priscilla Bacon Centre for Specialist Palliative Care Services ...

Last updated: 2018-06-21

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Temporary Worker Service

A placement with our Trust will give students the opportunity to find out what skills employers are looking for when they're hiring someone to fill a job vacancy.

Last updated: 2017-03-01

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Full Statement - Equality Delivery System (EDS) - April 2014

We are committed to ensuring equality and diversity is central to the way we deliver healthcare services and how we support our staff.

Last updated: 2014-06-27

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Healthcare Assistant (HCA)

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-06

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Human Resources Assistant (HR)

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-06

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IT Service Desk

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Finance

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Receptionist

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Early Years Assistant

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Therapy Assistant

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Estates and Facilities

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Administration

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-06

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Entry Requirements

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-06

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How to Apply

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2015-02-05

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Contact Us

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2016-04-26

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Work Experience

Apprenticeships have replaced NVQ’s and are now a combination of qualifications delivered by a College or Training Provider, mainly within the workplace.

Last updated: 2017-08-24

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