FOI Results

There are 13 results.

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Making Events Accessible

Accessibility Matters - Norfolk Guidelines on making information accessible was published in March 2001. This practical guide to making sure that information is easy to access and to understand has helped to improve information across Norfolk.

Last updated: 2012-05-28

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Making Information Accessible

As a public duty we should make information on services accessible to everybody. This requires us to ensure that our published material is accessible in terms of language, and meets the requirements of the Disability Discrimination Act.

Last updated: 2012-05-28

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Being open policy

This policy describes the process to ensure that communication with patients and families, other organisations and between staff is open, honest and occurs as soon as possible following an incident, complaint or claim.

Last updated: 2012-05-28

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Easy read flowchart

An Easy Read how to make a complaint flowchart

Last updated: 2012-05-28

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Information for Patients Policy

To ensure that all information for patients/service users developed or adapted by Norfolk Community Health and Care NHS Trust (NCH&C) is clinically safe, factually correct and follows guidance on accessibility and involvement.

Last updated: 2012-05-28

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Safeguarding Vulnerable Adults Policy.pdf

This policy sets out to establish a system which in conjunction with Norfolk Multi-Agency Safeguarding Adults Policy and Procedures will enable prevention as well as provide a clear process for recognising, reporting and responding to incidents of vulnerable adult abuse.

Last updated: 2012-05-28

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Joint Protocol for the handling of Health and Adult Social Care Complaints

This document sets out a formal protocol to be used when a complaint, concern or comment which covers issues that cross organisational boundaries, or related to more than one organisation, is received by any of the signatory organsations.

Last updated: 2012-06-21

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Patient experience

The quality of our services and the experience of our patients is what counts the most. What our patients tell us about our services helps us to get even better.

Last updated: 2018-04-25

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Complaints and Compliments

Information and guidance on how you can make a complaint or compliment on NCH&C's services.

Last updated: 2017-10-18

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Equality and Diversity

We are committed to ensuring equality and diversity is central to the way we deliver healthcare services and how we support our staff.

Last updated: 2018-06-27

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Palliative Care Education (PACE)

Palliative Care Education (PACE)

Last updated: 2013-10-02

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Priscilla Bacon Centre for Specialist Palliative Care

The Priscilla Bacon Centre for Specialist Palliative Care Services ...

Last updated: 2018-06-21

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Full Statement - Equality Delivery System (EDS) - April 2014

We are committed to ensuring equality and diversity is central to the way we deliver healthcare services and how we support our staff.

Last updated: 2014-06-27

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