Quality and Risk

Ensuring safe, high quality care is delivered to our patients is one of our key aims.

We have staff working across the organisation at all levels that help us to do this. Whether it is by listening to patients and carers experiences, or identifying where services can be improved and taking action, we constantly seek ways to make sure that the care we deliver is responsive to our patient and client needs.

We are committed to delivering equitable, evidence based services and to reach those groups that may find it difficult or lack confidence to access the services they require. The quality of our services and the experience of our patients is what counts the most.

Quality Account

Quality Account 2011/12 cover

The Quality Account highlights our activities and achievements over the previous year and our plans and priorities for the next year.

Quality Goals

Quality goals

You can help us shape our priorities by informing our quality goals for 2014/15. Read more about how in this section.

Risk Management and patient safety

Risk management and patient saftey

Risk Management is how we identify and manage risks that may prevent us from providing excellent, safe, efficient and effective care.

Confidentiality of patient information

Confidentiality

Information Governance is the process by which we take steps to keep your information safe, secure but accessible to those who need it to deliver care to you.

Speak Out Safely (SOS) campaign

sos logo   web chunk

Signing up to the SOS campaign will further support our staff, patients, and the public in raising issues and concerns which will help us deliver the best quality of care.

Clinical Audit

Clinical audit

NCH&C holds clinical audit as a key tool to measure and monitor quality improvement in the services which we offer our patients.

Research and development

researchdevelopment chunk

As a Trust we strive to continually improve and being involved in research is something we believe will deliver better healthcare for local people now and in the future.

Patient Experience

PE survey chunk

What our patients tell us helps us to get even better. We use feedback to see what we’re doing well, and where we need to raise our standards even higher.

Equality and Diversity

Equality and Diversity

We are committed to ensuring equality and diversity is central to the way we deliver healthcare services and how we support our staff.

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