NCH&C staff reach for the stars at this year’s REACH Awards


Norfolk Community Healthy and Care NHS Trust (NCH&C) celebrated the achievements of their staff last night (9th November) at Sprowston Manor, with their annual REACH Awards. 

The REACH (Recognition of Excellence and Achievement in Community Healthcare) Awards recognise some truly exceptional teams and individuals who go the extra mile to ensure that Norwich patients have the best possible experience of the Trust and the local NHS, and that their colleagues across the Trust are supported to do the best job possible. The awards were sponsored by DLA Piper and Sprowston Manor.

Hosted by Radio X Breakfast Show’s Dominic Byrne, the evening began a medley of song from the NCH&C choir, who recently sang with Lulu on her national tour, and then the awards began. The finalists were chosen from a record number of nominations (367) from staff and patients. There were specific awards in a number of categories. The winners were:

  • Apprentice of the Year
    Aimee Harrison – HR Apprentice - For the apprentice who has gone beyond expectations and made an outstanding contribution through determination and hard work. Aimee is an asset to the team and regularly goes above and beyond what is expected of an apprentice.

  • Emerging Talent
    Georgia Rickman – Talent for Care Co-ordinator - This is the person who is a ‘star in the making’ and is at the start of their career in the NHS.

  • Excellence Award – Non Clinical
    Lorraine Clements - Ward Administrator - Nothing is too much trouble for Lorraine. She has a positive attitude and goes out of her way to offer support and advice.

  • Excellence Award – Clinical
    Mark Adeney – Ward Manager - This award recognises the individual or team who has performed ‘over and above’ the standard expected for their role and has demonstrated consistently high quality clinical care, while achieving the highest standard of patient safety and outcomes.
  • Healthcare Assistant of the Year
    Linda Jones - Healthcare Assistant, Learning Disabilities - This award is for an individual who has improved the quality of care for our patients or is offering the best patient experience, performing in their role with energy and enthusiasm. Linda’s quality of care is outstanding; she provides the care of the highest quality to each and every respite inpatient.
  • Innovation Award – Clinical (Sponsored by DLA Piper)
    Helen Nku - Clinical Lead Occupational Therapist - Helen demonstrates great compassion and uses her skill and knowledge to maximise patients’ potential.
  • Innovation Award – Non Clinical (sponsored by DLA Piper)
    The Community Waste Team -The Community Waste Service delivers a more flexible, responsive and reliable infectious waste collection service for both clinical staff and patients. Since launch, the service has been delivered to 784 patients, with an average of 120 patients receiving collections each week.
  • Inspirational Leader – Clinical
    Sandra Hamblin - Palliative Care Co-ordinator - Sandra is one of the most motivating and supporting managers – she has been an inspirational leader who has quietly taken palliative care services forward.
  • Inspirational Leader – Non Clinical
    Neil Bloomfield - Head of Procurement - Neil inspires both his own Procurement Team to new levels of performance as well as others across the Trust, putting patients at the very centre of his decision making.
  • Lifetime Achievement
    Christine Hawkins - Matron for Palliative Care - This award recognises a special individual who has made an outstanding contribution in their field over many years, showing a high level of commitment and dedication.
  • Mentor of the Year
    Amanda Cox - Staff Nurse, Alder Ward - This award recognises the individual who demonstrates excellence in mentoring. Amanda is supportive, encouraging and nurturing, developing the best in each person.
  • Partnership Working – Clinical
    City 3 Community Nursing Team - The team helped to ensure a more seamless transition of care while they have been working collaboratively with Primary Care, Social Services and NORSE to support residents at the new purpose-built Bowthorpe Care Village.
  • Partnership Working – Non Clinical
    Integrated Care Team (Admin) –This team works between NCH&C, GP surgeries and Social Services and to bridge the gap between the teams. They ensure there is an open dialogue and transparency where joint working is essential.
  • Patient Choice Award
    Annette Powell - Coastal Community Matron - This award is reserved solely for a patient, relative or carer to thank an individual or team who have made a real difference to their or a loved one’s care.
  • Team of the Year – Clinical
    Starfish (including Starfish East) LD CAMHS - This award is for a clinical team that has worked together to improve the service that they offer to patients, partners or internal customers. They all have unique skills that complement each other when working.
  • Team of the Year – Non Clinical
    IM&T Team - This team is ahead of the curve, their response to the WannaCry cyberattack was exemplary and highly praised – good judgement and hard work ensured that the Trust was well prepared and protected.
  • Unsung Hero
    Jayne Rose - Change Programme Manager - This award is for an individual who goes above and beyond the requirements of their ‘day job’ in pursuit of high quality patient care and/or the delivery of an excellent level of support to their colleagues/teams.
  • Volunteer of the Year
    Janet Pedley – Volunteer - This award recognises an individual who has made an exceptional contribution or shown dedicated commitment. They significantly improve the working life of staff; enhancing patient care or supporting staff in their delivery of care.

The other finalists and runners up were: Tiegan James-Bunning; Peter Broughton; Heidi Lennon; Caroline Nichols; Felicity Ives; Helen Cowles; Beverley Goldthorpe, Gary Wiltshire and the Headway Team; Ehab Georgy; Matthew Poole; Alan Asher; Toni Lawrence; West Norfolk Integrated Palliative Care Service; Suffolk Transformation Programme Team; Alder Ward; Integrated Care at Home Team; IM&T Service Desk; John Hector; Terry Newman; and Philip Newman.

Dominic Byrne said; “It’s been fantastic to be part of such an affirming and powerful event – I’ve heard so many stories tonight of compassionate care and innovative service – as a Norwich man I’m proud and pleased that NCH&C staff are working in and for my community – it’s been an absolute pleasure and I’d like to congratulate everyone involved.”

Roisin Fallon- Williams, CEO of NHC&C said, “Our staff play such an important part in so many people’s lives, and provide health and care to those people from their first few years, right through to their final days. These awards are our way of saying how proud we are of the great staff we have and the work they do, an opportunity to say ‘well done’ on behalf of our Trust to all staff, and ‘thank you’ on behalf of patients and colleagues. They also are a fantastic opportunity for us to recognise some truly exceptional teams and individuals who go the extra mile to ensure our patients have the best possible experience of our services and the local NHS.”

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