Locality Structures: Tailoring the care we offer to meet your needs
Norfolk Community Health and Care NHS Trust (NCH&C) believe that its services should be tailored to the needs of the many communities it services, to ensure local people receive the best NHS are in the best place for them.
There may be a greater demand for certain services in some parts of Norfolk than in others, based on the local population and their needs, and therefore greater demands on which of our services the local ‘commissioners’ intend to ‘buy’ within each area.
To become even more responsive to the needs of patients in different areas of Norfolk, as well as to our newly emerging commissioners, and to those of our existing commissioning partners, our Trust has redesign its way of working.
We have reorganised our services into four ‘geographic’ localities and two ‘specialist’ ones. There are North, South, West, Central, Children’s and Specialist.
For our patients and clients our transformation will be seamless change, but it is extremely important in ensuring our Trust is ready to continue to meet the commissioning intentions of local Clinical Commissioning Groups (CCGs) and that we are more in line with the NHS Norfolk and Waveney and Norfolk County Council’s structures.
Graphic guide to our localities structure
Our Vision for the future
We are part of Norfolk, and we know our community is changing. Our population is getting older and living longer. We want to continue to help keep local people healthy and living independent lives. To do this, we have identified four key strategic priorities for Norfolk Community Health and Care NHS Trust.
More 'joined up' personalised care
We want to deliver services which are more joined up for all our patients across Norfolk. No one wants to be treated like a number or to have to answer the same questions over and over, and our personalised care approach helps ensure that you receive the care that's right for you and helps you move seamlessly between services.
As a provider of community based health and care, we can act as the 'glue' between different services provided by the NHS, social care and others.
We recognise that charities have unique expertise in their field, and we will strengthen our partnerships with them. Working more closely together, we can make a real difference in improving our patients' lives and the quality of 'joined up' care you receive.
The right care close to home
More and more people in Norfolk are living with long-term conditions, like diabetes and heart disease. Our population of frail and elderly people is also growing. We want to help keep our patients well - providing care as early as possible, to help you avoid having to stay in an acute hospital after a heart attack or fall. If you do go to hospital, we will also support you to return home as quickly and safely as possible.
We know that for many people with long-term conditions, keeping well can be hard - having to attend regular appointments at hospitals many miles from home or travelling to receive the kind of rehabilitation you need. We believe that you are better served within the community - having your check-ups at clinics run at your local GP surgery or receiving physiotherapy in your own home.
New services for our changing population
As our population ages and more people are affected by illnesses caused by lifestyle choices (like obesity, smoking, alcohol or drug problems), the types of services needed by our community will change.
We will develop new services, often in partnership with others, to meet these changing needs, from tackling childhood obesity to improving care for older people with dementia.
Taking down borders
We will continue to offer excellent services to our patients right across Norfolk, but we will also enable more people from outside of Norfolk to benefit from our expert community health and care.
We already provide many services to patients from Cambridgeshire, Suffolk and Waveney. We will continue to build services in the towns and villages on the Norfolk border, so patients from neighbouring counties can choose to use our services.
We will also work to bring expertise and good ideas from across the country to Norfolk, allowing our patients to benefit from best practice from across the NHS.
Our Values
Home and community
We exist to improve the lives of our patients, whenever and wherever they need us. We are proud to be trusted to enter their homes and be part of their communitise. We aim to deliver care equally for all, locally.
Personalised care
We strive to understand each individual patient's total needs, and energetically join up their health and care requirements across different providers. We aim to prevent as well as treat problems. We are committed to safe, excellent care. Above all, it has to be the right care for the individual.
Enabling our people
Our heart is the incredible personal motivation of our staff. We value and develop their expertise and commitment. We balance empowerment and accountability. We communicate clearly and concisely, and like to keep things simple. We are one team.
Pioneering
We are hungry for innovative and more efficient ways of delivering care to patients. We make it easy for creativity and leadership to flourish. We are determined to break down all barriers to improved care and value for money.
