Get in touch

Need information, support or advice about using NCH&C's services? Our confidential Patient Advice and Liason Service (PALS) is here to help. Call 0800 088 4449 or email pals@nchc.nhs.uk (Monday-Friday 9am-5pm). PALS Leaflet

If you have any general enquiries about working for NCH&C, call Human Resources on 01603 697444. All our current job vacancies are advertised on the NHS Jobs website.

This contact form is for general enquiries about Norfolk Community Health and Care NHS Trust only.
If your enquiry is regarding your healthcare or an appointment you have with one of our services, please contact that service directly.

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Address

Norfolk Community Health and Care NHS Trust Head Office
Elliot House
130 Ber Street
Norwich
Norfolk
NR1 3FR

Tel: 01603 697300

Our office is open 9.00am - 5.00pm Monday to Friday

 

To make a request under the Freedom of Information Act, please email foi@nchc.nhs.uk or write to:

Freedom of Information Officer
Norfolk Community Health and Care NHS Trust
20 Hellesdon Park Road
Norwich
Norfolk
NR6 5DR

Patient Advice and Liason Service (PALS)

Norfolk Community Health and Care NHS Trust  welcomes feedback. If you have a concern, you can contact the Patient Advice and Liaison Service (PALS) on 0800 088 4449.  

Compliments, Comments and Complaints

You can also contact the Complaints Team if you have had a good experience and received an excellent level of care and would like to share a compliment or other comment.

If you would like to make a complaint:

The Complaints Team will involve you at all stages of the investigation and will advise you what changes are made as a result of your complaint, what lessons have been learnt, and how services will be improved.

Making a complaint will not affect any care and treatment you may be receiving and all complaints are dealt with in the strictest confidence.

We are committed to resolving your complaint effectively at a local level. However, if you are not satisfied with the outcome, then you can contact the Parliamentary and Health Service Ombudsman (www.ombudsman.org.uk) for an independent review.

To find out how to make a complaint, compliment or comment, please download this leaflet: Complaint, Compliment and Comment Leaflet [PDF]

About our Complaints Department [PDF]

How to make a complaint flowchart [PDF]

Complaints Manager
Norfolk Community Health and Care NHS Trust
Elliot House
130 Ber Street
Norwich
NR1 3FR

Telephone:  01603 697381