New Integrated Palliative Care Service for West Norfolk

Priscilla Bacon Lodge 78

Date Issued: August 3, 2016

New Integrated Palliative Care Service for West Norfolk 

A new integrated model of care for palliative services in West Norfolk has launched.

Services will be facilitated through the Norfolk Community Health and Care NHS Trust (NCH&C) West Norfolk Locality Hub at St James Clinic, King’s Lynn and a single point of contact at the co-ordination centre at The Norfolk Hospice Tapping House (TNHTH).The West Norfolk Integrated Palliative Care Services (IPCS), commissioned by the WestNorfolkCCG, will be provided by a range of NHS, social care and charitable sector organisations working in close partnership. The new model is designed to improve care for both patients and carers and provide better value for money.

Dr Sue Crossman, Chief Officer of West Norfolk Clinical Commissioning Group, said: “This new Integrated Palliative Care Service for West Norfolk really strengthens our existing partnerships to provide West Norfolk residents with a choice of where they would like to be cared for at the end of their lives.

“This contract ensures that all organisations providing end of life care in West Norfolk work together much more effectively, focusing on what the patient needs

and not what they each provide. This is another example of progress towards the West Norfolk Alliance vision of integrated care with the patient in control."


Lorrayne Barrett, Director of Norfolk Adult Operations and Integrations for NCH&C, explained:

“NCH&C are very pleased to launch the new Integrated Palliative Care Service which will enhance the services we provide and build on existing

partnership working with Norfolk Hospice Tapping House, Marie Curie Nursing Service and Macmillan Cancer Support.

“The new service encompasses Specialist Palliative Care Nurses which will enable us to provide an integrated holistic approach to meet the needs of individuals in West Norfolk within their own homes, care homes and when they are in hospital.”

Sally Legge, Macmillan Development Manager for Norfolk, Great Yarmouth and Waveney added:

‘Everybody should have access to compassionate end of life care and have their last wishes fulfilled. The new integrated programme in West Norfolk will be a key step in ensuring people in the area can access the care and support they need at this important time.

‘As part of the palliative care programme we’ve funded a Macmillan Nurse Consultant to work across different care settings to streamline end of life care.

‘We only have one chance to get care right at the end of someone’s life. This new model will ensure that patients receive coordinated care.’

Rebecca Meyrick, Director of Care at TNHTH said@ “The Norfolk Hospice is delighted to be hosting the new service for West Norfolk, and to see the new Hospice building used in a way that enables growth and development of the integrated palliative care team.

“It is through working closely with colleagues across the area that we continue in striving for excellent care, compassion and support for all those with palliative care needs in our community.”

The West Norfolk IPCS will include:

Specialist Palliative Care Nurses

  • The palliative care nurses provide specialist clinical assessment, advice and psychological support for patients with complex and life limiting health problems.
  • The service can be provided within the patient’s home (including care homes) or at the Queen Elizabeth Hospital.
  • The nurses also provide education and guidance to health and social care professionals in primary and secondary care settings.



Hospice at Home

  • The support is provided by registered nurses and palliative nursing assistants.
  • The service operates seven days a week.


Day Therapies

  • With a focus on rehabilitation, Day Therapies offers a range of interventions and support groups including breathlessness management, fatigue management, circuit training, complimentary therapies and therapeutic gardening to any palliative or long term conditions patient at any stage of their disease progression from diagnosis onwards.


Social Worker

  • The Macmillan Integrated Palliative Care Social Worker offers psychosocial, holistic, financial and practical support for the patients and or their carers and families known to the hospice service, or who may require support from Tapping House.



  • This service offers one to one support and counselling, as well as supportive bereavement groups to friends and families.
  • One of the offers is a 12 week tailored bereavement support programme which can be followed up with ongoing social activities.


TNHTH has over 300 volunteers offering various supportive palliative care activities. These include sitting services, befriending, bereavement support, bereavement walks, social coffee mornings and gardening groups.

Marie Curie – care and support through terminal illness

Marie Curie is the UK’s leading charity for people with any terminal illness. The charity helps people living with a terminal illness and their families make the most of the time they have together by delivering expert hands-on care, emotional support, research and guidance. Marie Curie employs more than 2,700 nurses, doctors and other healthcare professionals, and with its nine hospices around the UK, is the largest provider of hospice beds outside the NHS.

For more information on Marie Curie


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