December 12th 2014 143

Typical Administration Assistant roles in Norfolk Community Health and Care include:

  • Clinical Support - Amending patient appointments, meeting and greeting visitors, ordering office equipment and supplies and maintaining patient record databases

  • Executive Support - Scheduling appointments, taking minutes, creating agendas, setting up meeting rooms, arranging travel

  • Information Support - Collating questionnaire data, creating reports, maintaining databases, processing and filing reports, archiving

Apprenticeship Framework

Level 2 and Level 3 Business Administration





Case Study: Sophie Carter, Apprentice Executive Assistant

Role Profile: Supporting the Executive Assistant Team through diary management, arranging meetings, and sourcing venues. Facilitating the Interpretation and Translation Service (INTRAN), working directly with the service provider and out Trust staff.

What were your reasons for applying?
I wanted to get a head start in a career. I thought it would be good for developing skills in lots of areas like administration and supporting a team  

What was your key learning/achievement?
Building my skills so I could work confidently on my own and effectively as part of a team.

What are your plans for the future?
I hope to stay on in my role once my apprenticeship ends, and hopefully go on to complete a Level 3 NVQ.

What advice would you give others?
If you’re considering an apprenticeship make sure it will provide you with the right experience for your chosen career. I’ve found it invaluable.

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