COVID-19 is still present in the community and in order to maintain the health and safety of everyone, NCH&C is adhering to infection prevention control guidance from Public Health England and will be requiring all our staff (clinical and non-clinical), our patients, their families, loved ones, and carers to continue to wear face masks and the appropriate PPE, and to observe social distancing of two metres, as they have been to date.


Join the thousands of people already vaccinated in Norfolk and Waveney. 

Anyone aged 18+ can have a vaccination, we want to vaccinate as many people as we can and we want to make getting a vaccine as easy as possible for you. 

Click here for the latest information about getting a COVID-19 vaccination in Norfolk and Waveney.


Visiting guidance for NCH&C community inpatient units

Following the further lifting of national lockdown measures on Monday 12 April, NCH&C is pleased to reinstate limited visiting to all inpatient units. In order to maintain COVID-19 secure environments on our wards, COVID-19 positive patients (or patients who have been exposed to COVID-19) who are not in the last week of life will not be permitted visiting except in exceptional circumstances.

Please speak to a member of the ward staff to make arrangements for your visit and read the important information below about preparing for your visit.

COVID-19 rapid lateral flow testing for visitors to inpatient wards

So we can continue to ensure the highest level of safety for our patients and staff we are asking all visitors to undertake a COVID-19 rapid Lateral Flow Test (LFT) at home, prior to visiting. A lateral flow test (LFT) is a test to detect whether a person has COVID-19, even in someone who shows no symptoms.

All visitors will need to have had a negative result before each visit to our inpatient units. This is a simple test which is not painful and can safely and easily be performed at home using a nasal swab.

A negative result means you are safe to visit once arrangements are in place with the ward. A positive result means you should self-isolate to protect family and others from COVID-19. See here for more information about self-isolating:

Lateral flow tests are safe and the results are trusted.

Getting a rapid lateral flow test

All adults in England, without symptoms of coronavirus, can now access a free COVID-19 test twice a week. Rapid tests can be accessed through a number of sources. Please see here for more information about obtaining a lateral flow test:

Test results

The LFT should be performed at home within 72 hours prior to the visit and visitors need to report each test result either online at or by calling 119.

You will receive an e-mail and text notification from the national NHS COVID-19 reporting service. Please bring the confirmation of the test result with you for each visit – either the text notification or a copy of the email to confirm the reported result.

A negative LFT result is needed for all visitors to the following inpatient units:

  • Alder ward, Norwich Community Hospital
  • Beech ward, Norwich Community Hospital
  • Caroline House, Colman Hospital
  • Foxley ward, Dereham Community Hospital
  • Mill Lodge, Adult Learning Disability Respite
  • North Walsham Community Hospital
  • Ogden Court, Wymondham
  • Pineheath ward, Kelling Hospital
  • Pine Cottage, Colman Hospital
  • Priscilla Bacon Lodge, Colman Hospital
  • Squirrels Children’s Residential Respite, Aylsham
  • Swaffham Community Hospital

Staying in touch with your loved one

You can keep in touch with your loved one using our Thinking of You messaging service:

You can also keep in touch by arranging a video call from your mobile device. Please speak to a member of staff to arrange this.

Stay at home if you have coronavirus symptoms

Please do not attend your NCH&C appointment or come to any of our sites if you have coronavirus symptoms. Please stay indoors and avoid contact with others. You can call us to rearrange your appointment for when you are well enough to attend.

The national guidance is to stay at home (self-isolate) for ten days if you have the following symptoms:

  • a high temperature (above 37.8 degrees)
  • a new continuous cough

Our services are running as usual and you should continue to attend your appointment as normal and as appropriate if you are well enough and have not got a coronavirus symptoms.

The NHS and Public Health England are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.