Stay home banner

Visiting guidance for NCH&C community inpatient units

Following the national lockdown announced on 04 Jan 2021, the trust has had to implement visiting restrictions on all wards.

Visiting is suspended and only limited visiting will be permitted for patients who are in receiving end of life care or in exceptional circumstances.

Please speak to a member of the ward staff to make arrangements.

We know and understand that visiting in person may not be possible for some people and, to start with, visiting is restricted. We do recommend that you continue to keep in touch with your loved one using our Thinking of You messaging service: https://www.norfolkcommunityhealthandcare.nhs.uk/thinking-of-you

You can also keep in touch by arranging a video call from your mobile device. Please speak to a member of staff to arrange this.

Stay at home if you have coronavirus symptoms

Please do not attend your NCH&C appointment or come to any of our sites if you have coronavirus symptoms. Please stay indoors and avoid contact with others. You can call us to rearrange your appointment for when you are well enough to attend.

The national guidance is to stay at home (self-isolate) for ten days if you have the following symptoms:

  • a high temperature (above 37.8 degrees)
  • a new continuous cough

Our services are running as usual and you should continue to attend your appointment as normal and as appropriate if you are well enough and have not got a coronavirus symptoms.

The NHS and Public Health England are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The use of face coverings when coming to hospital at Norfolk Community Health and Care NHS Trust

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the World Health Organisation, we are introducing new measures at NCH&C to keep visitors, patients, and staff safe.

From Monday 15 June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.

What does this mean for me?

We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

Where do I go for more information?

If you have further questions regarding the changes we have made across the trust, please speak to a member of staff or contact our Patient advice and liaison service (PALS).