NCH&C announces its 2022 NHS Staff Survey Results
NHS Staff Survey 2022 - the results are in
In Autumn last year, we invited all our staff to complete the National NHS Staff Survey 2022. One of the world’s largest workforce surveys, the NHS Staff Survey provides all NHS staff the opportunity to provide detailed, anonymous feedback about their job, their organisation, and the wider NHS.
This year, over 61% of our substantive staff completed the survey – that’s 1,457 respondents. For the first time ever, bank workers were also invited to share their feedback via the NHS Staff Survey, of which 21% of them did.
Highlights
- Results show that we have maintained or improved our performance across all themes relating to staff experience and morale
- 8 in 10 would be happy with the standard of care provided by this organisation for a friend or relative
- 7 in 10 would recommend the organisation as a place to work
- 8 in 10 feel the people they work with are understanding and kind to one another, are polite and treat each other with respect and show appreciation to one another
- 8 in 10 staff can approach their manager to talk openly about flexible working
- 8 in 10 staff feels their manager takes a positive interest in their health and wellbeing, and 7 in 10 feels the organisations takes positive action on health and wellbeing
These positive themes were also reflected in the responses of our bank staff:
- 9 out of 10 staff feel that their role makes a difference to patients
- 6 in 10 feels the organisations takes positive action on health and wellbeing
- 8 in 10 staff feels the care of patients is the organisation’s top priority
- 7 in 10 would recommend the organisation as a place to work
- 7 in 10 would be happy with the standard of care provided by this organisation for a friend or relative.
We use the NHS Staff Survey to measure staff satisfaction levels and track our performance as an employer. Our HR colleagues work with local teams to come up with action plans based on feedback specific to their area. By sharing their feedback via the NHS Staff Survey, NCH&C staff help us to implement improvements to the trust which can ultimately impro0ve the quality of care and services we provide.
Stephen Collman, CEO at NCH&C, said:
“Thank you to all our staff who took the time to complete the NHS Staff Survey during what I know was an incredibly busy period. Despite coming out of a challenging year for the NHS, NCH&C’s 2022 Staff Survey results paint a picture of cautiously optimistic recovery. Not only have we maintained or improved our performance across all themes relating to staff experience and morale, but we also consistently outperform the NHS average.
“As in previous years, a high percentage of people have told us that the care of patients is our organisation’s top priority (8 in 10) and 9 in 10 people feel their role makes a difference to patients. This is encouraging as our people are vital to providing high quality patient services, and so NCH&C will this year continue to focus on creating a positive and fulfilling work experience to retain our highly skilled and valuable people, whilst attracting new people to join us.
“As always, we will use the staff survey results to understand where our areas of focus need to be this year, so thank you for using your voice to support the implementation of positive changes moving forward. We still have work to do, but I want to assure you that we will be addressing the areas of concern that they survey has highlighted to ensure that our staff and patients have the right level of support in place.”
Full survey results can be found here: