Norfolk Community Health and Care NHS Trust is celebrating ten years of providing community-based NHS health and care via more than 70 different service locations across Norfolk as well as providing a specialist Early Supported Discharge service to stroke patients in Norfolk and Suffolk.
Serving a population of nearly 900,000 people, NCH&C delivers community dentistry, services for children, young people and families, therapies, community nursing, end of life care and specialist nursing, among others.
The trust is marking its tenth year with the launch of a new national day called: NHS Community Health and Care Day: #OurCommunity : thousands of stories every day. The day will be held every year on 1st November (NCH&C’s birthday) and will be an opportunity for NHS community health and care providers to show the breadth of work they do to keep the population healthy and well. It is hoped that registering it as a national day will mean that other community organisations across the country will join in the celebrations and help raise the profile of this sector in future years. No such national day exists to mark the work of community health and care providers.
Unfortunately, due to the COVID-19 pandemic, some of the projects, initiatives and events to mark this special year have been put on hold. However some plans have been achieved, including:
- The launch of the brand-new trust website
- New benches for use by staff and visitors across the trust , provided by Charitable Funds
- NCH&C turns 10 thank you boxes were sent to all staff bases, which included: tea, coffee, sugar, teaspoons, washing up liquid, a sweet treat and a Thank you/Happy Anniversary card and badges
Josie Spencer, Chief Executive said: “It is wonderful to be able to celebrate such a milestone despite the circumstances we all are facing. It is down to the dedication of all our staff that as we turn ten we are able to reflect as an ‘Outstanding’ Community trust.
“Community is the foundation of the NHS – 90% of health and care happens in clinics or in patients home. Our clinicians see over 10,000 patients each day across our services.”
Every day NCH&C:
- Treat 1516 patients in their own homes
- See 664 patients in our clinics
- Treat 176 children
- Treat 235 patients in our community hospitals and inpatient units, including highly specialist care
Careers in community health and care
NCH&C employs more than 2500 members of staff. 80% of these are healthcare professionals such as nurses, doctors, dentists and AHPs. Many others are people you will meet or speak to over the phone; from the administrative assistant who arranges your appointment to the receptionist who greets you when you arrive at our clinics or community hospitals.
Other staff work behind the scenes maintaining our wards and clinics, ensuring our services are of the highest and safest standards, or making sure NHS money is well spent on the best healthcare for our communities.
You can find out more about careers at NCH&C and current vacancies on our dedicated careers website.
- Since 2010, we’ve come a long way. We achieved independent NHS Trust status on 1 November 2010, making us one of eight providers in the first wave of aspirant Community Foundation Trusts (CFTs).
- We dedicated ourselves to being an open, positive, compassionate trust, always bringing the voice of the patient and our staff into the room (patient at Trust Board and different teams present at Private Board)
- We committed to improvement: benchmarking our work, reviewing our processes and ways of working. CQC rated us ‘Good’ in 2014 as a result
- We promoted clinical engagement and empowerment through Health Coaching, the Quality Champions Programme, and a commitment to Freedom to Speak Up
- We launched a sector leading Mobile Working project, enabling our clinicians to update patient records on the move, in a safe and secure way
- We led the launch of the Network Escalation Avoidance Team (NEAT): a multi-disciplinary team that has helped thousands of people avoid being admitted to hospital and launched HomeWard, to help patients return home from hospital and get well there
- In 2018, as a result of these years of hard work and dedication from all our staff, we became the first CQC rated ‘Outstanding’ Community NHS Trust in the UK
- We also achieved ‘highly commended’ for two Health Service Journal awards for our work on staff engagement and creating a positive staff culture
- This year NCH&C has delivered vital local community health and care during an unprecedented time. From the outset of the pandemic, our teams were there: rapidly responding by setting up a local drive through swabbing facility; we adapted our services to ensure patients still received the care they needed; we have supported our acute partners with community rehabilitation and discharges