Your feedback matters
The quality of our services and your experience is what counts most. Your feedback helps us understand what we're doing well and where we need to improve.
How we listen
We use a range of ways to gather feedback, including:
- Friends and Family Test
- Patient Opinion
- Surveys and focus groups
- Patient stories
Our commitment
We have a Patient and Carer Experience and Involvement Strategy 2022-25. It sets out how we will improve patient experience and involvement, guided by our values of Community, Compassion and Creativity.
Patient, Carer & Partner Advisory Group
In 2024, we launched our Patient, Carers, and Partners Advisory Group (PAG) to ensure the interests of our patients are heard on the issues that matter most to them.
The aim of the group is to improve patient experience at NCH&C by giving our patients and carers a forum to share their voice so that we can learn from their lived experiences. Incorporating the feedback of our patients, service users, and carers is a vital part of our Patient & Carer Experience and Involvement Strategy.
All NCH&C patients, carers, and family members are welcome to attend and will be given the opportunity to share their views.
Next meetings:
- Tuesday 6 January 2026
- Tuesday 3 March 2026
- Tuesday 28 April 2026
All meetings run 13:00-14:30 (subject to change).
To attend, email: patientexperience@nchc.nhs.uk
Read more about the Patient Advisory Group.
Friends and Family Test
How likely are you to recommend our service to friends and family?
Your views help us improve care.
Ask a member of staff for a form or complete the Friends and Family Test online:
Contact us
Email: patientexperience@nchc.nhs.uk
Your story
Click on the icon below to tell us about your experience of using our services to help our staff understand what they are doing well, and where improvements can be made (opens new website).
Our patients' voice
Every month, our Board hears directly from patients and carers at the start of its meeting. A patient or carer shares their experience with support from our Patient Experience and Involvement team. This helps us understand what works well and where we need to improve.