Compliments and complaints

If you are unhappy with the service you have received and would like to make a complaint we have a Complaints Team who will liaise with you at all stages of the investigation and will advise you what changes are made as a result of your complaint, what lessons have been learnt, and how services will be improved.

Making a complaint will not affect any care and treatment you may be receiving and all complaints are dealt with in the strictest confidence.

To access our Comments, Complaints, Compliments leaflet, please click here.

We have prepared a range of translated versions of this leaflet:

Complaints leaflet - Arabic

Complaints leaflet - Hungarian

Complaints leaflet - Kurdish

Complaints leaflet - Latvian

Complaints leaflet - Lithuanian

Complaints leaflet - Polish

Complaints leaflet - Portuguese

Complaints leaflet - Romanian

Complaints leaflet - Russian

Complaints leaflet - Slovak

Complaints leaflet - Turkish

Our trust aims to deal with all complaints efficiently and ensure they are properly investigated.

If you would like to let us know about any issues, you can use our online complaints form.

Write to our Patient Safety and Experience Team at:

NCH&C NHS Trust,
Norwich Community Hospital,
Bowthorpe Road,

Tel: 01603 697381


Compliments form

If you are satisfied with the service you have received from our trust we would love to hear from you. You can tell us about your positive experience by completing our online compliments form, or you may wish to share your story with the local media.


We are committed to resolving your complaint effectively at a local level. However, if you are not satisfied with the outcome, then you can contact the Parliamentary and Health Service Ombudsman for an independent review.

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Telephone - 0300 456 2370 (charged at local rate)
Text - send the word ‘pohwer’ with your name and number to 81025
Post - PO Box 17943, Birmingham, B9 9PB
Website -

Independent Health Complaints Advocacy Service (IHCAS) - Information leaflet

Related documents

Easy read flowchart 2014

Complaints NCHC Easy Read

The duty of candour leaflet

Saying sorry leaflet

Complaints and compliments leaflet