Image of 2020-21 annual report from NCH&C

Annual Report 2020-21

Welcome to the 2020-21 Annual Report and Quality Account from the Norfolk Community Health and Care NHS Trust.

The purpose of our Annual Report is to explore how we’ve done within the reporting period of 2020-21, including our financial statements from 2019-20, and how we can improve things for our patients and staff in the future. As a provider of NHS health services, we also produce an annual Quality Account for our staff, stakeholders and for the people who use our services. In essence, it reflects and demonstrates the importance our organisation places on quality.

We have summarised both of these documents into one handy Annual Summary:

The highlights from our Annual Report and Quality Account were presented at this year’s NCH&C Annual General Meeting (AGM), which took place on Thursday 23 September. This year’s AGM was once again presented via MS Teams and a recording can be viewed here.

As part of this year’s AGM, we premiered a very special film entitled A Year Like No Other. In it, NCH&C staff reflect on the year that was March 2020 - March 2021. What did it feel like to work in the NHS during the global pandemic? How did they continue to deliver health and care to their patients in such unprecedented circumstances? How did they support one another during those difficult months?

The powerful film is a reminder of the hard work of all our teams during COVID-19, and serves as a thank you to all our Outstanding staff for all they have done and continue to do.