At NCH&C, we seek to improve the quality of people's lives, in their homes and community by providing the best in integrated health and social care. We aim to do that by offering care that is compassionate and personal, recognising and responding to individual needs and circumstances. We recognise the importance of inclusion, equality, and diversity as factors in the delivery of high-quality patient care, staff retention and improving engagement levels and staff experience across the organisation.
We work together with the public and our patients to overcome barriers to delivering good care. As an employer, we give our staff equal opportunities and value our workforce's diversity.
How we're creating a We Care culture
Our Equality, Diversity & Inclusion Advisor
To support our commitment to promoting equality, diversity and inclusion, NCH&C has appointed a dedicated Equality, Diversity & Inclusion Advisor to lead and oversee our work in this area.
Since joining the trust in 2021, Mercy Kaggwa has been central to the work programme that seeks to eliminate inequalities and influence and embed inclusion within our organisation, engaging with NCH&C staff to develop a range of equality, diversity and inclusion-related initiatives and projects.
EDI newsletter
Created by Mercy, and with contributions from staff from across the trust, this bi-annual publication supports personal development and cultural understanding of how a diverse community can positively impact our lives. Equality, Diversity and Me is brimming with articles, discussions and stories from colleagues and spotlights on various inclusion initiatives across NCH&C.
Equality Diversity and Me 01 - April 2022
Equality Diversity and Me 02 - September 2022
Equality Diversity and Me 03 - March 2023
Equality Diversity and Me 04 September 2023
We Care Documents
We Care Staff Network virtual library 2023
This Virtual Library has been created to support the emerging developing culture across Norfolk Community Health and Care.
We Care Cultural Awareness Glossary and Calendar 2024
This document details the variety of religions, faiths and beliefs recognised within our community and a comprehensive list of the festivals and celebrations acknowledged.
We Care Glossary of Inclusive Terminology 2025
This inclusion glossary has been created to support the emerging developing culture across Norfolk Community Health and Care.
We Care about LGBTQ+ recognition days
This document outlines the LGBTQ+ Recognition Days and has been created to support the emerging developing culture across NCH&C
We Care glossary of inclusive LGBTQ+ terminology 2023
This inclusion glossary has been created to support the emerging developing culture across Norfolk Community Health and Care.
We Care Reasonable Adjustment Resource
Although launched during Neurodiversity Celebration Week in March 2023, this Reasonable Adjustment Resource is not limited to those needing support due to disability or neurodiversity, but also due to cultural practices such as recognising and practising religious faith at work and requesting support as a breastfeeding parent at work. This resource has been primarily created to support our wellbeing at work and to support the development of an inclusive We Care Culture that understands that we all need support at some point, enabling a culture of open communication and compassion.
The We Care Gender Identity Glossary reflects our commitment to learning about the LGBTQ+ community and promoting acceptance of self-identity.
Bias can be very subtle and often unconscious. The We Care Book of Bias is for staff to learn about what bias can look like. This We Care document has been created to support you in making the unconscious conscious to ensure that we are all working in an environment of civility, compassion, and respect.
We-Care-Staff-Experience-Passport
This inclusive passport is available for all staff to utilise to improve their staff experience whilst working across NCH&C, no matter what your role or your protected characteristics. This resource has been created to empower the employee to be responsible for the management of their wellbeing, to seek support and advise of circumstances that may impact their experience of working at the trust.
Find out more about our We Care culture
Supporting Carers
Carers Friendly Tick Award
The trust recently put in an application for a Carer Friendly Tick Award: Employers. We are delighted to announce that our application was assessed by a panel of carers and considered successful. Assessors were impressed that we have appointed a Board Lead for Carers, and by the detail and effort we have put into our carers’ statement, to ensure carers know how to access support internally. The panel said “this policy clearly shows the value and respect in which Carers on the staff are held.” A huge thank you to EDI advisor Mercy Kaggwa for all the effort she put into the application, it’s a fantastic achievement for the trust to be recognised with this award.
Caring Together
More than three in five of us will become unpaid carers in our lifetime. This means we will look after a family member, partner or friend who is disabled, has a long-term illness or is frail due to age.
Local charity Caring Together has produced a short film about what it means to be an unpaid carer. It’s only eight minutes long and may help you, a colleague or a friend.
You can watch the film here or at www.caringtogether.org/are-you-an-unpaid-carer/
There’s lots more information at caringtogether.org
