• Accessibility Statement

    Here you will find our Accessibility Statement.

This website is run by Norfolk Community Health and Care NHS Trust. We want as many people as possible to be able to use this website and have carefully chosen a platform that offers good accessibility.

We use the words accessible/accessibility to describe equal access for people who may need the information we provide on our website in a way that makes it easier for them to understand.

All our site users should be able to:

  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • navigate most of the website using speech recognition software
  • zoom in up to 400% without the text spilling off the screen

We have also tried to use plain language to make our website as simple as possible to understand.

How easy to use (accessible) this website is

We know some parts of this website are not easy for everyone to use. We have asked a specialist company to check our website accessibility and tell us what they think. 

From the results we will make an action plan for how we can find practical solutions, as they become available, to make this website easier for everyone to use.

We think that when using this website you may find:

  • you cannot change colours and contrast levels
  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • many documents are in PDF format and are not accessible

Our checks will help us to be sure and we will share the results of the check with you.

How to request content in a way that works for you

(Accessible format)

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

If pages are not working or you find any other technical problem, please tell us:

Email: communications@nchc.nhs.uk

Call: 01603 697 366

We will look into your request and get back to you as soon as we can.

Reporting accessibility problems with this website

If you find any problems not listed on this page or you think we are not meeting accessibility requirements, contact:

Email: communications@nchc.nhs.uk

Call: 01603 697 366

Holding us to Account

(Enforcement procedure)

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your question or complaint you can contact the Equality Advisory and Support Service for advice and help.

Technical information about how easy to use (accessible) this website 

Norfolk Community Health and Care NHS Trust is committed to making this website easy to use (accessible). We aim to work to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Information that is not easy to use

(Non-compliance with the accessibility regulations):

Once we receive a report from the specialist company that is checking our website accessibility, we will tell you in this section the content that is not easy to use (accessible) and the reasons for it.

Where we think we cannot make the changes that make our information easy to use:

(Disproportionate burden)

In this section we plan to tell you where on the website we think we are unable to meet the regulations and why. We will update this section with an action plan for the changes we can make and details of the changes we are unable to make.

Adapting the website to suit your needs

BBC My Web My Way offers advice and practical tips to help people with disabilities to make the most of the internet. This includes how to change the fonts (letter shapes) and their size, changing the colours in your web browser, changing the mouse pointer and using the keyboard instead of the mouse.

The BBC also explains how to get your browser to talk to you in various different ways – go to the Screenreaders and Talking Browsers pages.

The AbilityNet website gives similar advice for a variety of devices.


Google has a free translation service which can change words and phrases between English and more than 100 different languages. The service may not be absolutely accurate and may struggle with some of the technical or medical terms on our website.

Content that is not within the scope of the accessibility regulations

Not applicable

How we tested this website

When developing our website, we worked with the company that built our website – VerseOne – to ensure all content was checked by users of adaptive technology prior to launching the website.

We have asked a specialist company to check our website accessibility and tell us what they think. 

When the checks are completed, we will write here an explanation of how we decided which pages to test.

What we are doing to make this website easier to use

(Improving accessibility)

We are committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new website we release or design will be built and tested to meet ‘AA’ standards to make sure information is as inclusive of different needs as it can be.

This statement was prepared in September 2020.