The Dental Access Service is transferring from NCH&C to Smile Care Norfolk Limited on Friday 1 July 2022. NCH&C will remain the Data Controller for any data held relating to patients seen in the Dental Access Service up to and including Thursday 30 June 2022, in line with NHS retention schedules.

Please see our Privacy Notice for further information on how your data is managed and how you can request a copy.


What we offer

We provide emergency NHS dental treatment and advice for patients who live in Norfolk, but do not have a regular dentist. Treatment is provided from our bases in Norwich and King’s Lynn.

Emergency treatment is to relieve severe pain, swelling, stop bleeding or to provide emergency treatment for dental trauma that does not require a visit to the accident and emergency hospital department.

If you have your own General Dentist, we ask that you contact them for emergency care.

Who it’s for

If you answer yes to any of the questions below, it is likely that you have a dental emergency and should contact your own General Dentist, if you do not have a General Dentist then please contact ourselves.

  • Are you bleeding from the mouth?
  • Are you in severe pain?
  • Do you have a painful loose tooth?
  • Have you suffered trauma to the face or mouth that does not require a visit to the accident and emergency hospital department?
  • Do you have any swelling in the mouth or facial area?

On contacting our service you will speak to our receptionist who will take your personal information and medical history and a brief description of your dental emergency. Following this the receptionist will either direct you to the appropriate clinical service or book an appointment for telephone triage with one of our Dentists. The Dentist will offer advice or arrange treatment as appropriate to your emergency dental need.

Please note, smoothing a chipped tooth, re-cementing a crown and denture repairs are not considered dental emergencies. Typically, such problems can be dealt with by your General Dentist.

Patients will need to register with a general dental practice for routine and ongoing care. A list of NHS Dental Practices can be found on the NHS Home page.  

All treatment is subject to NHS dental charges, unless you are exempt from dental charges, if you are exempt and you come to the surgery you will be asked to provide evidence of your exemption. A list of exemptions and the emergency dental charge can be found on the NHS website,  

Please contact 111 if your emergency is during the evening or weekend and they will appropriately direct you to the relevant out of ours services.


Norwich Dental Access Centre

Siskin Dental Centre, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

Tel: 01603 272350

Opening Hours: Monday to Friday 8.30am – 4pm.

Parking: Parking on site


Kings Lynn Dental Access Centre

6 King Street, Kings Lynn PE30 1ES

Tel: 01553 769264

Opening Hours: Monday to Friday 8am - 6pm

No parking available. Nearby car parks at Tuesday Market Place and Common Staithe Quay which are Pay and Display. Disabled on street parking in front of the practice for Blue Badge Holders.


For Hearing and Speech Impaired Service Users please contact us via minicom using Relay UK Tel: 18001 01603 272350, if using a smart mobile telephone please use Relay UK app, information regarding this can be found at

If you require advice in another language, our reception team will organise interpreters to help you.