Our service

Priscilla Bacon Lodge (PBL) is a specialist inpatient service for people who have complex palliative care needs including physical, emotional, social and/or spiritual needs.

It is a short-stay unit which has been providing palliative care to local people for more than 25 years.

A patient is referred to PBL when their needs require support from a specialist multi-disciplinary palliative care team, and when this cannot be adequately provided in a person’s current place of care, or within their own home.

For example, patients can be admitted for inpatient care if they require:

  • Complex symptom management
  • Rehabilitation
  • Help with complex psych-social problems
  • End of life care

Specialist palliative care nurses and health care assistants provide intensive 24-hour care, which is supported by specialist palliative care doctors and a multi-disciplinary team who assess and review symptom control and goals daily.

Complimentary therapies are offered to patients and close relatives/carers as appropriate, including massage, aromatherapy, reiki and music therapy.


Who we care for

18 and over for End of Life / Palliative Care.



If you are a health and social care professional seeking telephone advice about referrals and requests for admission, please dial 0330 158 8011 and select option 1 (advice for health and social care professionals).



The Priscilla Bacon Centre for Specialist Palliative Care Services

Location of the NEW Priscilla Bacon Lodge

Priscilla Bacon Lodge, Century Place, Colney, Norwich, NR4 7YA

Tel: 01603 255720

Opening Hours: 24 Hours a day, 7 days a week.

Visiting Times: 10:30am - 12noon and 3:00pm - 8:00pm



Priscilla Bacon Lodge - Specialist Palliative Care Inpatient Unit

Intravenous Iron Therapy


Useful links


Dying Matters

NHS: Changes in the last hours and days


Help with health costs

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS). Find out more about the HTCS.


How to have your say

A guide for friends and family carers about ways to help us improve the experience of receiving care from our Service.
How to have your say leaflet