Our service

The Community Specialist Palliative Care Team provide home visits and outpatient appointments following referral for patients with complex palliative care needs.

Patients may have input from a range of professionals within the multidisciplinary team including: specialist nurses, doctors, psychological and other therapists.


Who we care for

18 and over.



If you are a health and social care professional seeking telephone advice about referrals and requests for admission, please dial 0330 158 8011 and select option 1 (advice for health and social care professionals).



The Priscilla Bacon Centre for Specialist Palliative Care Services

Location of the NEW Priscilla Bacon Lodge

Priscilla Bacon Lodge, Century Place, Colney, Norwich, NR4 7YA

Tel: 01603 776600

Opening Hours: The team works Monday to Friday, 9:00am - 5:00pm but outside these hours healthcare professionals have access to a 24/7 telephone advice service.


Specialist Palliative Care Telephone Advice Service

The Norfolk Community Health and Care Specialist Palliative Care Team provide a telephone service for anyone requiring palliative care advice or support. This service operates 24 hours a day, 365 days a year and can be used by patients as well as carers, friends or family members. You do not need a referral to the Community Specialist Palliative Care team to access the telephone advice service.

To contact the service please dial 0330 158 8011 and select option 2 (advice for patients, family and carers).

View the Palliative Care 24/7 Advice Line privacy notice



Community Specialist Palliative Care Team leaflet

Intravenous Iron Therapy


Useful links


Dying Matters

NHS: Changes in the last hours and days


Help with health costs

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS). Find out more about the HTCS.


How to have your say

A guide for friends and family carers about ways to help us improve the experience of receiving care from our Service.
How to have your say leaflet